to you, our patient, on how your personal information (which includes your
health information) is collected and used within our practice, and the
circumstances in which we may share it with third parties.
When you register as a patient of our
practice, you provide consent for our GPs and practice staff to access and use
your personal information so they can provide you with the best possible
healthcare. Only staff who need to see your personal information will have
access to it. If we need to use your information for anything else, we will
seek additional consent from you to do this.
Our practice will need to collect your
personal information to provide healthcare services to you. Our main purpose
for collecting, using, holding and sharing your personal information is to
manage your health. We also use it for directly related business activities,
such as financial claims and payments, practice audits and accreditation, and
business processes (e.g. staff training).
You have the right to deal with us
anonymously or under a pseudonym unless it is impracticable for us to do so or
unless we are required or authorized by law to only deal with identified
Your personal information may be stored at
our practice in various forms.
electronic records, visual records (X-rays, CT scans, videos and photos)
Our practice stores all personal information
securely. Electronic records
are stored in our clinical software and are password protected, only accessible
by senior members of staff. Paper records are kept offsite in a secure
location. All members of staff and contractors(cleaners) have signed
You have the right to request access to, and correction
of, your personal information.
Our practice acknowledges patients may
request access to their medical records. We require you to put this request in
writing (“release of medical
information” forms are available from the front desk) and our practice will respond
within a reasonable time. Please allow 30days for this process. Basic health
summaries will not incur a fee, however if your GP feels more information is
necessary or you are requesting more than a health summary a fee of
$33.00-$55.00 will be charged.
practice will take reasonable steps to correct your personal information where
the information is not accurate or up to date. From time to time, we will ask
you to verify that your personal information held by our practice is correct
and current. You may also request that we correct or update your information,
and you should make such requests in writing to the practice manager, PO Box
3771, Alice Springs.
We take complaints and concerns regarding
privacy very seriously. You should express any privacy concerns you may have in
writing. We will then attempt to resolve it in accordance with our resolution
Attention: Practice Manager
PO Box 3771, Alice Springs.
Please allow 14days for the practice to
investigate the complaint and get back to you.
You may also contact the Office of the Australian
Information Commissioner (OAIC). Generally, the OAIC will require you to give
them time to respond before they will investigate. For further information
www.oaic.gov.au or call the OAIC on 1300 363
can raise any concerns with the health commission by Contacting:
NT Health Commission
PO Box 1344, Darwin
NT 0801. Ph: 08 89991969 fax: 08 8999 1828 Email: firstname.lastname@example.org
This policy is